Course Description
This course is designed to equip healthcare professionals and support staff in Australian hospital settings with the skills and knowledge required to greet patients effectively and professionally. Rooted in best practice standards and aligned with culturally competent care principles, the course focuses on the critical first moments of patient interaction—an essential component in building trust, promoting safety, and delivering patient-centred care.
Learning Outcomes
By the end of this course, learners will be able to:
- Explain the importance of making a positive first impression in an Australian hospital context and how it impacts patient trust and satisfaction.
- Apply effective verbal communication strategies, including appropriate greetings, clear language, and active listening tailored to diverse patient needs.
- Demonstrate appropriate non-verbal communication, including body language, eye contact, and gestures that align with professional and cultural expectations.
- Uphold professional standards by maintaining appropriate boundaries, respecting patient privacy and dignity, and presenting themselves in a professional manner.
Who Should Take This Course?
This course is ideal for anyone working in a patient-facing role within an Australian hospital or healthcare setting, including:
- New and existing healthcare staff
- Support and non-clinical staff
- Healthcare students and trainees
- Aged care and community health workers
- International healthcare workers
What You’ll Need
To complete this course successfully, learners will need:
- Access to a computer or mobile device
- Basic English literacy
- Familiarity with hospital or clinical environments (recommended but not required)
- Headphones or a quiet space
- An open and reflective mindset
Course Includes
- 4 structured learning modules based on best practices in Australian healthcare
- 20 clearly defined learning outcomes to support practical communication skills
- 20 interactive quiz questions aligned with module content for self-assessment
- Real-world examples and culturally relevant scenarios
- Guidance on both verbal and non-verbal communication strategies
- Focus on professionalism, patient-centred care, and cultural awareness
- Content suitable for hospital staff, students, and healthcare workers new to the Australian system
- Printable resources and reflective activities (if applicable)
Course Duration
This course is designed to be completed in approximately 1.5 to 2 hours.
Assessment
Assessment in this course is formative and designed to reinforce learning through practical application and knowledge checks.
Certification
Upon successful completion of all four modules and quizzes, participants will receive a Certificate of Completion. This certificate recognises your commitment to delivering high-quality, patient-centred care in alignment with Australian healthcare standards.
